Privacy Policy

We collect the following types of information when you use the AZURO platform: Personal Information: Full name, email address, phone number, date of birth, and profile photo. Identity Verification: Driver's license information, including license number, issuing state, and expiration date, used solely to verify your eligibility to rent vehicles. Payment Information: Credit or debit card details, billing address, and bank account information for payouts, processed securely through our third-party payment processor (Stripe). Location Data: Real-time and approximate location data used to show nearby vehicles and calculate distances. Device Information: Device type, operating system, unique device identifiers, IP address, and mobile network information. Usage Data: App interaction data including search queries, pages viewed, features used, session duration, and interaction timestamps.

We use the information we collect to: Facilitate Connections: Match vehicle owners with renters based on location, availability, and preferences. Process Payments: Securely process rental payments, service fees, and owner payouts. Improve the Platform: Analyze usage patterns to enhance features, fix bugs, and optimize the user experience. Send Notifications: Deliver booking confirmations, rental reminders, payment receipts, and important account updates. Verify Identity: Confirm the identity and eligibility of users to maintain platform safety and trust. Prevent Fraud: Detect and prevent fraudulent activity, unauthorized access, and abuse of the platform. Provide Support: Respond to inquiries, troubleshoot issues, and provide customer assistance.

We share your information only in the following circumstances: With Other Users: When you engage in a rental transaction, we share limited information with the other party, including your first name, profile photo, rating, and relevant vehicle information. We never share your full address, payment details, or driver's license number with other users. Payment Processors: We share necessary payment information with Stripe to process transactions securely. Stripe's handling of your data is governed by their own privacy policy. Analytics Providers: We share anonymized and aggregated usage data with analytics providers to help us understand how the platform is used and improve our services. Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights or the safety of our users. We never sell your personal information to third parties for marketing or advertising purposes.

We take the security of your information seriously and implement industry-standard measures to protect it: Encryption: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Sensitive data at rest, including payment information, is encrypted using AES-256 encryption. Secure Storage: Personal data is stored on secure, access-controlled servers with regular security audits and vulnerability assessments. Access Controls: Access to user data is strictly limited to authorized personnel who require it to perform their job functions. All access is logged and monitored. While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly notifying affected users in the event of a data breach.

You have the following rights regarding your personal information: Access: You may request a copy of all personal data we hold about you at any time. Correction: You may update or correct any inaccurate information in your account profile or by contacting us. Deletion: You may request the deletion of your account and associated personal data. Please note that some data may be retained as required by law or for legitimate business purposes. Data Portability: You may request a machine-readable copy of your data to transfer to another service. Opt-Out of Marketing: You may opt out of promotional emails and push notifications at any time through your account settings or by using the unsubscribe link in any marketing email. To exercise any of these rights, contact us at privacy@azuro.app. We will respond to your request within 30 days.

AZURO uses location data to provide core platform functionality: Vehicle Search: Your location is used to display nearby available vehicles and calculate distances. Distance Calculation: We calculate the distance between you and listed vehicles to help you find convenient options. Pickup and Return: Location data helps facilitate smooth vehicle pickup and return logistics. You can disable location services for AZURO at any time through your device's Settings. However, disabling location services will limit certain features of the app, including the ability to search for nearby vehicles and view distance-based results.

The AZURO mobile app uses the following tracking technologies: App Analytics: We use analytics tools to understand how users interact with the app, which features are most popular, and where users encounter issues. This data is collected in aggregate and does not personally identify individual users. Crash Reporting: We collect crash reports and diagnostic data to identify and fix technical issues. This may include device information, app state at the time of the crash, and stack traces. You can limit ad tracking and analytics collection through your device's privacy settings.

AZURO is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@azuro.app and we will promptly delete such information from our systems. All users must be of legal driving age and hold a valid driver's license to use the platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will: Notify you via email at the address associated with your account. Display a prominent notice within the app. Update the "Last updated" date at the bottom of this policy. Your continued use of the AZURO platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: privacy@azuro.app We are committed to working with you to resolve any concerns about your privacy and will respond to all inquiries within 30 business days.